Julian Wraith » Knowledge Management

Status.net aims to do what Twitter can’t

Jules — Fri, 03 Apr 2009 08:22:46 +0000

Chelsi Nakano has recently published an article on CMS Wire about Status.net. For those who have no heard, Twitter is not the only micro-blogging tool out there. I little while back I blogged about Yammer and its advantages to an enterprise and its ability to network groups of people together which ultimately helps knowledge sharing. Identi.ca plans to commercialise micro-blogging much like Yammer but with some distinct differences under the name of Status.net. Apart from trying to make money where Twitter does not, the main ones I liked where:

Possibility of public or private service
Your own sub domain e.g. sdltridion.status.net and also the ability to map your own domain on to the same service e.g. we.sdltridion.com
Ability to integrate adverts into the site
Ability to lightly theme your service – I guess how Twitter allows you
Ability to integrate with an LDAP or remote authentication protocols to allow you to use an existing user base

There are more features for you to read about, those just grabbed my interest directly.

The advantage of such a service to an enterprise is that not only can you make a nicer internal micro-blogging service but now you can have an external one to interact with your customers better. Being able to understand either your customer or your employees better is a distinct advantage and one area where more and more services and offerings will be coming online soon. I can see the application for this in organisations where I work, but are these companies ready for such a tool? Typically, those that make the decisions are not who are able to yet grasp this and that does not apply everywhere. Those companies who do want this and see the benefits to gain massively from it.

Using Web 2.0 in the Enterprise

Jules — Thu, 16 Oct 2008 16:35:21 +0000

From a knowledge perspective, Web 2.0 holds massive advantages in spreading knowledge to large groups. However, Web 2.0 – I hate the term personally, but you all know what I mean now – is something that enterprises typically push on their customers and partners through the use of forums, communities and blogging. And maybe even more indirect means such as through things like Twitter.

Increasingly however, Web 2.0 used internally at organisations to enable better communication and knowledge sharing. For the Enterprise, it is faced with the challenge of trying to embrace a way of working that it barely understands when trying to present it to it’s customer. Those who can make the decisions to do this are rarely those who really understand these forms of communication.

I’ve just finished reading an article written for KM World by Daniel Kraft, Senior Vice President of Open Text. The article, Balancing Candy and Aspirin talks about the challenges to a maybe more traditional organisation in embracing Web 2.0 internally.

It raises some interesting questions. Any organisation needs to be sure that the technologies used are secure, controlled and integrated into the fabric of the organisation. Leaving it to spirited individuals to start with these things might lead to disaster when crucial information is leaked to the wrong person (or even worse outside the building).

First post

Jules — Wed, 15 Oct 2008 21:25:30 +0000

As is the traditional with all blogs and forums you have to make the first post. Only I’m not competing with anyone to make that first post, but I’ll do it all the same….

I chose this Dilbert cartoon which represents alot of what I try, daily, to overcome and maybe it’ll set the tone for some future posts