Customers in 2012 are a fickle lot. When interacting with an organisation, they don’t stick nicely to the channel they started in until the end of their process. Instead, they hop about from one channel to another, with no pity for all those Customer Experience professionals that get hectic spots from bridging all those chasms [...]
BuddyPress has been launched as an add on to a WordPress Installation – “BuddyPress will extend WordPress MU and bring social networking features to a new or existing installation. BuddyPress is a suite of WordPress plugins and themes, each adding a distinct new feature. BuddyPress contains all the features you’d expect from WordPress but aims [...]
Chelsi Nakano has recently published an article on CMS Wire about Status.net. For those who have no heard, Twitter is not the only micro-blogging tool out there. I little while back I blogged about Yammer and its advantages to an enterprise and its ability to network groups of people together which ultimately helps knowledge sharing. [...]
Salesforce will, this summer, release a new feature of its Service Cloud by adding a feature monitor Twitter conversations and questions about a company. The Service Cloud aims to companies using Salesforce to better engage their customers by connecting them to social networks, online communities search, chat etc. The new feature allows connection to Twitter. [...]
Now Twitter is one of those things. Either you get it and you love it or you just plain hate it. I personally love it. I could tweet all day long except I don’t have time. It is a little too far to go to tell people exactly what I am doing but it does [...]
If you want to follow my updates on a regular basis then I suggest you follow me on Twitter. You can do that from the stream: http://twitter.com/julesdw. *tip, if you want to see more about a particular topic on Twitter, then check Twitter Search.